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Refund/Return Policy

Unless provided for under these Terms and Conditions, no cancellations or changes to orders will be accepted. Goods can only be returned in accordance with our returns policy. The returns policy forms part of Stirlings Performance Steels’ Terms and Conditions.

Goods processed to the customer’s specification are not returnable. Other goods may be returned within 7 working days of their delivery in their original and undamaged condition and if authorised in writing by Stirlings. However, freight and associated charges will be charged to the customer. We reserve the right to charge a handling and re-stocking fee of up to 25% of the sale price of the goods returned.

Where we reject or cancel your order under our Terms and Conditions, we will refund the price of the goods to you. It is a condition of Visa, MasterCard and other forms of credit card that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards.